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Tourism Industry Holds Hospitality Training Workshops

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PIERRE, S.D. – Taking care of the customer is the focus of upcoming training workshops for those in the tourism industry.

The “Power of Approachability” takes place in Chamberlain May 23 and Sioux Falls May 24, featuring Scott Ginsberg. Mr. Ginsberg has been interviewed by CNN and USA Today and quoted in The Wall Street Journal and Cosmopolitan magazine as “The World’s Expert on Approachability.” The cost of the workshop in Chamberlain is $10 or $20, which includes Mr. Ginsberg’s book, The Power of Approachability. The workshop in Sioux Falls is $25 and includes lunch.

“Relationships are Partnerships” will be held in Rapid City May 30, featuring Wally Amos, founder of Famous Amos Cookies. Mr. Amos will address the issues of commitment, integrity, attitude, imagination, enthusiasm, self-esteem, giving, faith and love. The cost is $15 and includes lunch.

Reservations are recommended at each session, as seating is limited. To register for the workshop in Chamberlain, contact Angelia Bosworth at 734-6376 or For the Sioux Falls session, contact the Sioux Falls CVB at 1-800-333-2072 or For the Rapid City session, contact the Rapid City CVB at 1-800-487-3223 or

Other communities hosting hospitality training workshops throughout May in South Dakota include Brandon Valley, Winner, Watertown, Yankton and Pierre. For information on these sessions, please contact the South Dakota Office of Tourism at (605) 773-3301.

The Spring Hospitality Training Programs meet one of the requirements of the South Dakota Office of Tourism’s Great Service Star program, which is part of Goal 1 of the 2010 initiative to double visitor spending in South Dakota. The Office of Tourism serves under the direction of Richard Benda, Secretary of the Department of Tourism and State Development.